Frequently Asked Questions
Find answers to common questions about our coffee, ordering, and shipping.
What makes Ignite Coffee Co different?
We source premium, ethically-sourced coffee beans from around the world and roast them fresh to order. Our commitment to quality, sustainability, and customer satisfaction sets us apart. Every bag is roasted with care to bring out the unique flavours of each origin.
In addition to this, we use hand-selected blends in our speciality-crafted cold brews. Offering an incredible selection of flavours of ready-to-drink cold brews, or perfectly blended and crafted cold brew concentrate for you to mix at your own pleasure at home to create your ultimate personal pick-me-up!
How fresh is your coffee?
Our coffee beans are roasted fresh to order. Most orders are roasted and shipped within 2-3 business days, ensuring you receive the freshest possible coffee. We recommend using your coffee within 2-4 weeks of the roast date for optimal flavour.
As with the cold brew and cold brew concentrates, each brew is crafted to order to ensure the utmost freshness and unbeatable flavour! For use by dates and shelf life once opened, please refer to the cold brew bottles.
What's your return or satisfaction policy?
We stand behind the quality of our coffee. If you're not completely satisfied with your purchase, please contact us within 30 days. We'll work with you to make it right, whether that's a replacement or refund.
How long does shipping take?
We ship orders via Royal Mail and courier services. Standard delivery typically takes 3-5 business days within the UK. International shipping is currently unavailable. You'll receive a tracking number with your shipment.
Do you offer subscriptions?
Yes! Our subscription service delivers fresh-roasted coffee or your choice of cold brew concentrate to your door on a schedule that works for you. Choose your frequency (weekly, bi-weekly, or monthly), select your favourite blends or flavours, and enjoy a discount on every delivery. You can pause or cancel anytime.